Shipping Policy

How do you ship your orders?

We ship certain items by ground couriers while some items are shipped by air depending on the time taken and pin codes serviceable. We deliver our orders through our courier partners such as Blue dart, FedEx, Delhivery, dotzot, etc. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

Do you ship to international locations?

We currently ship only within India and do not ship to any international location.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

How can I track my order?

As soon as we ship your order, you’ll receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section on our website fitnessfuelhouse.com. Online tracking usually goes live within 24-48 business hours post shipping.

What are the shipping charges on Bodycarelifestyle.com?

The shipping charges may apply on a product. The charges will be mentioned on the cart page along with other product details. For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees).

Certain products may come with free shipping i.e. zero shipping charges. However, if the order amount is less than Rs 1500, a minimal shipping charge of Rs 100 is applicable.

Terms & Conditions:

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
  • Net Banking 2-4 business days
  • Debit Card 5-7 business days
  • Credit Card 7-21 business days

What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@fitnessfuelhouse.com or please give us a call on +91 123456789 with your order number for any clarification.

Why is COD not available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.